Privacy Policy

Last updated: March 12, 2026

Novahub Services LLC ("we", "us", "our") operates the website novahubservices.com. This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our courier and delivery service.

Information We Collect

We collect information you provide directly when requesting a delivery or contacting us:

• Full name
• Phone number and/or WhatsApp number
• Email address
• Pickup and delivery addresses
• Requested pickup and delivery times
• Description of the item(s) being delivered
• Special instructions (recipient details, handling notes, etc.)

How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our courier and delivery service
• To confirm and manage your deliveries
• To communicate with you about your delivery (confirmations, tracking, proof of delivery, updates)
• To process payments
• To improve our service quality
• To send promotional offers (only with your consent)

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• Our assigned couriers (pickup and delivery details, your name, and contact number only)
• Payment processors for transaction processing
• Law enforcement if required by law

Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. We strive to use commercially acceptable means to protect your data.

Cookies & Analytics

Our website uses Google Analytics to understand how visitors interact with our site. This collects anonymized data such as pages visited, time on site, and general location. You can opt out by installing the Google Analytics opt-out browser extension.

Your Rights

You have the right to:

• Request access to your personal data
• Request correction or deletion of your data
• Opt out of marketing communications
• Request a copy of your data

Children's Privacy

Our service does not address anyone under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, contact us:

• Phone / Text: +1 (813) 610-0879
• Email: novahubservices@gmail.com
• WhatsApp: Message us